Frequently Asked Questions
how quickly will my tour be online?
Virtual Tours are typically processed within 24 hours of being photographed. There may be a delay if your tour is shot over a weekend.
HOW LONG WILL IT TAKE THE PHOTOGRAPHER TO COMPLETE THE PHOTO SHOOT?
It typically will take 45 minutes to shoot a residential property. The time will vary depending on the size of the home and which tour option you select. The home should be ready to shoot as soon as the videographer arrives. PLEASE VIEW THE PREPARING FOR A VIRTUAL TOUR PAGE
ARE YOUR TOURS MLS COMPLIANT?
Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.
WHEN WILL MY VIRTUAL TOURS EXPIRE?
Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.
HOW MANY SCENES CAN BE INCLUDED IN EACH TOUR?
The 360° tour window supports 30 scenes in any combination of full 360°, partial 360° or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the pricing section of this website for tour packages and pricing.
IS IT POSSIBLE TO EXCEED THE 30 SCENE LIMIT?
Yes, it is possible to exceed the 30 scene limit. Please see the pricing section of this website for tour packages and pricing.
CAN I CHANGE THE SKIN AND TEXT COLORS OF MY TOUR WINDOW?
Yes. You can choose any color you wish for the skin and text colors of your tour windows.
CAN I CHANGE MY COMPANY OR CONTACT INFORMATION?
Yes. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.
IS THERE AN ADDITIONAL CHARGE FOR SETUP?
There is no additional charge for the setup of real estate tour templates or skins.
CAN I PLACE A LINK TO SCHOOL AND CITY INFORMATION ON MY TOUR?
Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
CAN I PLACE A MAP LINK ON MY TOUR?
Yes. A link to a map of the property is automatically generated.
CAN I PLACE A FLOOR PLAN ON MY TOUR?
Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.
CAN I PLACE A PRINTABLE FLYER ON MY TOUR?
Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of our templates for you.
WHERE DO YOU LINK THE TOURS OUT TO?
We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.
WHAT IS THE CHARGE TO POST TOURS TO REALTOR.COM?
We use a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.
